Patterns and Digital Products
Knitting patterns and other digital-only products are exempt from being returned or exchanged.
Courses
Our refund and returns policy for courses lasts 14 days. If 14 days have passed since the course began, we can’t offer you a full refund or exchange.
To complete your refund, we require a receipt or proof of purchase and reason for your refund.
There are certain situations where partial refunds may be granted:
- You have accessed and downloaded a significant portion of the course material.
- 14 days or more have passed since the course has begun.
Once your refund request is received, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@julieatwork.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
If possible, please purchase gifts using the email of the gift recipient.
If this is not possible, please contact us directly at info@julieatwork.com for assistance.
ETC.
Contact us at info@julieatwork.com for any further questions related to refunds and returns.
